1. How do I know your autographs are authentic? More than 99% of the autographs offered on this Website were obtained directly by our founder or by one of our staff. The remaining items have been obtained from a select group of sources and all items come with a lifetime COA regarding authenticity. 2. Will I receive a Certificate of Authenticity (COA) with my item? Yes. Each autographed item sold comes with a COA from Timeless Legends or the company that procured the autograph. For items that come with a COA from a source other than Timeless Legends (i.e. Upper Deck Authenticated, PSA/DNA, etc.), the company supplying the COA is clearly stated in the item description. 3. Will I receive the exact same item shown in the photo or are your images representative of the actual item I will receive? We at Timeless Legends go through great effort to ensure you will receive the EXACT item shown. 4. How much is shipping? Domestic orders are shipped USPS Priority Mail, DHL Ground or UPS Ground. Almost all orders ship the same or next business day (except for custom framing orders). Domestic orders can be shipped Overnight or 2nd Day (see fees below). All international orders must be shipped USPS Global Express. All rates below include shipping, handling and insurance for the full purchase price agaist loss or damage. For rates without insurance, please place your order through our toll free number and inform the customer sales representative that you wish to decline the insurance on your package. GROUND OR USPS PRIORITY SHIPPING WITHIN US (except wholesale hockey pucks) Up to $50 - $7 $50.01-$100 - $12 $100.01-$200 - $18 $200.01-$300 - $24 $300.01-$500 - $35 $500.01-$1000 - $45 over $1000 please call or email for rates Wholesale hockey pucks please call or email for rates DHL OR UPS 2 DAY WITHIN US (except wholesale hockey pucks) Up to $50 - $16 $50.01-$100 - $22 $100.01-$200 - $28 $200.01-$300 - $39 $300.01-$500 - $55 $500.01-$1000 - $65 over $1000 please call or email for rates Wholesale hockey pucks please call or email for rates DHL OR UPS OVERNIGHT WITHIN US OR USPS GLOBAL EXPRESS OUTSIDE US (except wholesale hockey pucks) Up to $100 - $30 $100.01-$200 - $45 $200.01-$300 - $60 $300.01-$500 - $80 over $500 please call or email for rates Wholesale hockey pucks please call or email for rates Florida deliveries are subject to state sales tax and will be charged the current Florida state tax rate. All orders are confirmed via email. 5. Do you ship outside the United States? Yes, all items can be shipped outside the United States except for framed items. We ship to the following countries: Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Canada, Chile, Costa Rica, Cyprus, Denmark, Finland, France, France, Metropolitan, Germany, Greece, Guatemala, Hong Kong, Iceland, Ireland, Jamaica, Japan, Korea, Republic of, Luxembourg, Mexico, Monaco, Netherlands, Netherlands Antilles, New Zealand, Norway, Panama, Peru, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom, Venezuela PLEASE NOTE: the required customs forms for all packages shipped outside the United States will accurately state the value of the package contents. The buyer is responsible for any customs/duty taxes that may be assessed on the value of the package. There will be no exceptions to this policy. 6. What kind of payments do you accept? We accept Visa/Mastercard, personal checks, money orders and PayPal. Corporate accounts are net 30, under contract. Our mailing address is: Timeless Legends, 8122 Colonial Village Dr. #205, Tampa, FL 33625. 7. What about the privacy and security of my information? Timeless Legends is committed to your privacy and to the security of the information you share with us. Information such as name, address, etc. is collected only if you make a purchase from our site. This information will be used for billing/shipping purposes only, and will not be shared with any third party. All credit card and personal information is encrypted and sent to us using the latest in security methods, so online ordering with Timeless Legends is 100% safe and secure. For those that do not wish to pay online, please feel free to place your order toll free at 877-846-3534. 8. Who do I make the check or money order out to? Timeless Legends 9. What are the details of your return policy? We offer an unconditional, no questions asked 10-day return policy (excluding acrylic display cases and custom framed items which cannot be returned). To receive a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition. Items deemed worn, damaged or missing associated authentication devices, seals or tags by Timeless Legends will be returned to purchaser at their expense and no refund will be issued. Since lost return shipments are the responsibility of the customer, please be sure to obtain a tracking number from the courier for the return shipment. Timeless Legends charges a 15% restocking fee if an item is returned without first receiving authorization from a customer service representative through our toll free number 877-846-3534. If you need to return a purchase, please contact a customer service representative prior to sending any returns. Shipping fees are non-refundable unless the item is being returned due to an error in shipment. 10. I am ordering a gift to be delivered directly to the recipient. Will a receipt be inside or attached to the package? No. Because many orders are gifts, the only receipt is sent electronically to the e-mail address entered; the actual shipment will not include any invoice or receipt. 11. Do your items come framed? Some items are already framed, as stated in the description and title. Most other items can be custom framed; e-mail us the item(s) you are interested in having framed and we will promptly provide details. PLEASE NOTE: custom framed items are non-refundable. 12. Do your items come with display cases? Every autographed baseball, golf ball and hockey puck purchased will be shipped in a display holder for the protection of the item in transit. This holder is part of the shipping cost and is not part of the purchase price of the item. We offer a full line of Ball Qube brand holders for your entire acrylic holder needs. Please click on the Display Cases button on the left to see the display cases we have available. 13. Do you guarantee my purchase? All listed merchandise on the site is in stock as of the last time the database was updated. In the event that an item is out of stock, or needs to be back-ordered, you will be contacted by phone if possible, before any charges are made to your account. The prices listed on the site are current, and after a sale has been made, the price charged for the purchased item should be the same as listed on the site at the time of the sale. We will go out of our way to make sure you are completely satisfied and the product you purchased is of top quality. If there is a problem with any product we sell you, please contact us: Timeless Legends 8122 Colonial Village Dr. #205 Tampa, FL 33625 Toll-free: 877-846-3534 (Mon - Fri 10am to 8pm EST) or simply email us at: sales@timelesslegends.com 14. Do you ever have special sales? Yes, please email us at sales@timelesslegends.com to receive E-mail updates about new products and sales. You can also check the featured items component of our home page for current specials. 15. I'm looking for an autograph not on your site. Can you get it for me? Possibly. E-mail a detailed description of what you're looking to sales@timelesslegends.com ***Product Pricing and Order Fulfillment Due to the large number of products we carry, occasionally errors occur in the pricing of our products. We do our best to prevent such instances, but in the event that this should occur we reserve the right to contact the customer prior to the item shipping and inform them of the price discrepancy. At this time the customer may decide whether they wish to pay the correct price or cancel their order. We reserve the right not to fill an order at any time for any reason. |
IMAGES SHOWN ARE OF THE EXACT ITEM YOU WILL RECEIVE. WE AT TIMELESS LEGENDS GO THROUGH GREAT EFFORT UPDATING THIS WEBSITE TO ENSURE EACH OF OUR CLIENTS KNOWS EXACTLY WHAT THEY ARE PURCHASING. A written certificate of authenticity from Timeless Legends (or the company mentioned in the item description) is provided with each autographed collectible. We DO NOT sell copies or facsimiles. All items are original hand signed autographs from the athlete/celebrity depicted. Authenticity is guaranteed for life on all items sold by Timeless Legends. |